Freedom Rider's Privacy Policy

Thank you for visiting Freedom Rider's website. We take the privacy of your personal information very seriously. We always welcome your questions and feedback. For privacy-related issues, please contact us:

By E-Mail, using our Contact Us page.

By Phone Call toll free 1-888-253-8811. From outside the United States call 1-603-645-1811.

By Fax Fax toll free 1-866-522-4708.

By Mail
Freedom Rider
1425 Mariposa Circle #104 
Naples, FL 34105 USA

What Information We Collect

We may collect information (including name, physical and billing address, telephone number, e-mail address, and credit card information) in the following ways:

• Through an order from our print or online catalog
• When you provide us with comments or suggestions
• When you inquire about our products
• When you request a catalog
• When you request our e-mail promotions or newsletters
  
  If you make a purchase through our website, the information you provide us will be added to our customer database. Online purchases require use of an e-mail address to process the order.
  
  We may combine the information you provide to us with data that is publicly available and information we receive from from other reputable sources or cross-reference with other sources (such as the US Post Office to verify accuracy of addresses). We maintain this data, along with a record of your purchases, in a secure database.
  
  By providing us with your personal information, you consent to how we collect, use and handle your information as explained in this policy.
  
  How We Use the Information We Collect
  
  The information we collect allows us to:
• Process and track your order
• Provide you with the products you have purchased
• Contact you about the status of an order
• Send you catalogs or promotional offers we believe will be of interest to you
• Send you email promotions or newsletters
• Customize our communications to you
• Provide information concerning product recalls or products you have purchased
• Improve our merchandise selection and customer service
  
  We may send you e-mails necessary to process your order or respond to a request.
  
  We may use your personal information to better assist you when you visit or call us again and to send you special offers for products and services that may be of interest to you. We do this by print advertising, including regular mail and catalogs, and by e-mail. Instructions on how to unsubscribe are included in each communication.
  
  We will not call you on the telephone for any other reason than to help you complete and receive an order which you have already made.
  
  Information We Share with Others
  
  Freedom Rider does not disclose, give, sell, or transfer any information about our customers and website visitors to any other company outside of Freedom Rider (which include Freedom Rider, its affiliates, subsidiaries, divisions and designees).
  
  We may be required to disclose specific information for legal reasons, in response to a court order, subpoena, government investigation, or as otherwise required by law to do so. We reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may also share information with companies assisting in fraud protection or investigation, but do not provide information to these agencies or companies for marketing or commercial purposes. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and/or Freedom Rider.
  
  Updating or Changing Your Information
  
  If you prefer not to receive catalogs or other communications from Freedom Rider, please contact us at the address shown above. If you no longer wish to receive our e-mail newsletters or promotions, you also may contact us at the address above or unsubscribe using the link provided in the e-mail.
  
  Because mailings are planned in advance, it may take several weeks or more for your request to become effective. If you continue to receive unwanted communications of any kind, please contact us, and we will make every effort to correct the situation.
  
  How We Use Cookies
  
  Our website uses cookie technology. A cookie is a small data file that is stored by your web browser on your computer. Cookies enable you to place an order on our website. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.
  
  We use session cookies to remember what items are in your shopping cart, and complete your online order. This information is stored temporarily on your computer. When you close your browser, the cookie is destroyed and no trace of it remains on your hard drive.
  
  Security
  
  We use a variety of current technologies and processes for protection of our customer data in order to minimize the chance of loss, misuse or alteration of information that we have collected from you. We limit the information we provide to outside companies with whom we contract (such as the US Post Office, UPS or FedEx) to only what they need to carry out their responsibilities.
  
  Because your credit card security is a high priority, we have taken numerous steps to ensure your payment information is processed confidentially, accurately, and securely. Our website uses socket layer (SSL) encryption to protect your credit card information during data transport. We collect your credit card information separately from your name and other personal data as an additional layer of security.
  
  Although no data transmission over the internet can be guaranteed 100% secure, and we cannot ensure against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Access to our information systems and personally-identifiable information is granted only to employees and associates who need the information to perform a specific job.
  
  Email that you send us is not necessarily secure. If your email includes sensitive information like your credit card number, we recommend that you contact us through our secure online order form or by mail or telephone.
  
  Links to Other Sites
  
  If you click on a link within the Freedom Rider site that takes you to another site, you understand that while on their site they have established their own privacy and security policies.
  
  The Use of Our Website by Children
  
  Our website is not intended for use by children under the age of 13 years, and we do not knowingly collect personal information from children under age 13. If you are a child under age 13, and wish to purchase items from our website or wish to provide personal information, ask a parent or guardian for assistance. Freedom Rider cannot prohibit children under age 13 from visiting our website and must rely on parents and guardians to decide which materials are appropriate for children under age 13.
  
  Policy Changes
  
  From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. Because we will continue to implement new technologies and improve the products and services we provide, this privacy policy is subject to change. If there are significant changes or additions to this policy, we will post these changes on our website. We encourage you to review our privacy policy periodically.
  
  Questions or Comments?
  
  For questions, comments or assistance, we invite you to contact us. We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can e-mail the Direct Marketing Association's Committee on Ethical Business Practices at privacypromise@the-dma.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.
  
  Back to Freedom Rider's Home Page